| FAQ >Software >QMileage |
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| Q1 |
I want to import tracks into a project file such as BIN, GPX, KML, or other file formats. Can I do it? |
| A1 |
For security reason, the only way to load in tracks into a project file is through GPS device directly. We're sorry for making your inconvenience. |
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| Q2 |
I typed in the key but the software reported as wrong key? |
| A2 |
Please double check the combination of the key or execute windows program " Regedit.exe " and find " HKEY_CURRENT_USER\Software\Qstarz Applications\MileageLog\OptionsSetting\ RegProdKey_QStarz " and directly paste your product key. |
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| Q3 |
I lost my software license key. How can I apply for a new one? |
| A3 |
Please email your product serial number (below the barcode on the back of the device or on the color box) to us to get a new license. But please notice that this key application is just allowed once. It's important to keep the key in safe. |
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| Q4 |
How can I set the separate trips in QMileage software? |
| A4 |
Please try to go into Software > Option, and set to separate trips when way point time difference is more than 1 minute. And reload the data again from device. Once software detect the waypoint time difference is more than 1 minute, then it will separate the track. |
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| Q5 |
Is there any way to get the software for a Mac? |
| A5 |
All of our software does not support mac OS.
The alternative way is using the following third party software.
Download log data:
http://www.houdah.com/houdahGeo/
http://sourceforge.net/projects/bt747 |
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| Q6 |
Why the track recorder’s recorded track points is far away from the actual position? |
| A6 |
The drift point may be caused by slow speed or when you stay at a fix position for a while. Please try to test with faster speed in an open sky environment. |
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| Q7 |
I get a message that says "FAILED TO CONNECT GPS MODULE. “ Can you help? |
| A7 |
Please check connection COM port at Windows Device Manager -> Com&LPT -> GPS USB…..or CP210X…… And manually select connection COM port at Software>Config GPS and test again. |
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| Q8 |
Why am I getting the Google Maps API error message pop up and cannot use the map function, what can I do? |
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| A8 |
Please download and update to the latest version of the software from our website to solve this problem. |
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